Terms of service
Terms and Conditions
Welcome to ROVR! We're delighted to have you shop with us. Before placing an order, please take a moment to review our terms and conditions ("Terms"). By using our website and making a purchase, you agree to comply with these Terms.
Order Placement and Payment
1.1 Product Availability: We strive to maintain accurate inventory information. However, in the rare event that an item you ordered is unavailable, we'll promptly notify you and discuss potential alternatives or cancellation.
1.2 Payment Options: We offer various payment methods, including cash on delivery. If you choose the cash on delivery option. Please note that cash on delivery may not be available for certain orders or locations.
Shipping and Delivery
2.1 Shipping Policy: We're committed to getting your order to you as quickly as possible. For detailed information on our shipping methods, estimated delivery times, and any restrictions, please refer to our Shipping Policy.
2.2 Delivery Address: To avoid any delays or issues, please provide accurate and complete delivery address information. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by you.
2.3 Delivery Confirmation: Upon delivery, please inspect the package for any damage or discrepancies. If you notice any issues, please inform the delivery person immediately and contact our customer service team within 7 days of delivery.
Returns and Exchanges
3.1 Return Policy: Your satisfaction is our top priority. If you're not completely satisfied with your purchase, you may initiate a return or exchange within 3 days of delivery. Please ensure that the products are unworn, fresh, and in their original condition, with all tags intact.
3.2 Return Shipping: Unless otherwise specified, you'll be responsible for the cost of return shipping. We recommend using a trackable shipping method and retaining proof of shipment.
Intellectual Property
4.1 Trademarks and Copyright: All trademarks, logos, and content displayed on our website are the property of ROVR and are protected by intellectual property laws. You must obtain our prior written consent to use or reproduce any of these materials.
Limitation of Liability
5.1 Disclaimer: While we strive to provide accurate and up-to-date information on our website, we cannot guarantee the accuracy, completeness, or reliability of any content or product descriptions. We reserve the right to modify or update any information without prior notice.
5.2 Limitation of Liability: To the fullest extent permitted by law, ROVR shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products, website, or services.
We hope you enjoy your shopping experience with us! If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Warm regards,
ROVR